Shipping Policy

Effective date: 2 August 2026 Merchant of record: Medii Technology HK Fulfilment carrier: SF Express (Hong Kong)

1. Shipping destination

We currently ship to Hong Kong addresses only. This includes Hong Kong Island, Kowloon, the New Territories, and all outlying islands. We deliver to every district and outlying island at the same flat rate.

We do not ship to mainland China, Macau, Taiwan, or international addresses at this time. If you are a mainland visitor purchasing for personal use while in Hong Kong, your order must be delivered to a Hong Kong address.

2. Two kinds of stock, two delivery speeds

Hong Kong-stocked items (most of the range) ship from our HK warehouse via SF Express and arrive within 2-3 business days of dispatch.

Imported-to-order items: a small number of products in the full catalog are brought in for you through OxygenCeuticals' official US distribution and take 7-14 days to arrive. These items are clearly marked on their product pages, so you always know before you order. Every item still ships through the same authorized channel, with the same genuine-product guarantee.

3. Shipping carrier

All orders are shipped via SF Express (順豐速運), Hong Kong's leading express delivery service. You will receive a tracking number by email once your order is dispatched.

Track your shipment at: www.sf-express.com/hk/en/

4. Shipping fees

All orders within Hong Kong are delivered by SF Express at a flat fee of HKD $30. Orders of HKD $400 or above ship free.

Order value	Shipping fee
Under HKD $400	HKD $30 (SF Express flat fee)
HKD $400 or above	Free

5. Delivery across all of Hong Kong, including the outlying islands

Flat HK$30 for home delivery by SF Express, free on orders over HK$400. We deliver to every district and outlying island, including Cheung Chau, Lamma, Peng Chau, Discovery Bay and South Lantau, at the same rate. Delivery to the islands may take an extra day or two. Prefer to collect it yourself? Choose any SF Express locker or pickup point at checkout.

6. SF Express locker / self-collection

If SF Express locker delivery is available on your order, you will see it as an option at checkout. Locker parcels are held for 3 days; uncollected parcels are returned to us and a re-delivery fee may apply.

7. Order processing time

Orders are processed on Monday to Friday, excluding Hong Kong public holidays. Orders placed before 12:00 noon on a business day are typically dispatched the same day. Orders placed after 12:00 noon, or on weekends and public holidays, will be dispatched the next business day.

Note: During peak periods (e.g. launches and promotions), processing times may be extended by 1-2 business days. We will communicate any delays by email.

8. Typhoon and black rainstorm arrangements

Deliveries pause while Typhoon Signal No. 8 or above or a black rainstorm warning is in force, and resume the next working day. 八號風球或黑雨警告期間送遞暫停，改為下一個工作天處理。Affected orders are prioritised for dispatch once service resumes; no action is needed from you.

9. Estimated delivery time

After dispatch (Hong Kong-stocked items):

Area	Estimated delivery
Hong Kong Island, Kowloon, New Territories (urban)	1-2 business days
Remote areas, outlying islands	2-3 business days

These are estimates provided by SF Express and are not guaranteed. Public holidays and adverse weather (especially typhoon signals) may cause delays outside our control. Imported-to-order items follow the 7-14 day timeline in Section 2.

10. Order tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your SF Express tracking number. You can track your parcel on the SF Express website or app using this number.

If you have not received a dispatch email within 2 business days of placing your order (or, for imported-to-order items, within the timeline shown on the product page), please check your spam/junk folder, then contact us at mediicosmetics@gmail.com with your order number.

11. Missed delivery and re-delivery

SF Express will attempt delivery to the address provided at checkout. If the recipient is unavailable, the courier may:

Leave a delivery notification and attempt re-delivery
Hold the parcel at a nearby SF Express service point for collection

Please ensure the shipping address and contact number provided are accurate and complete. We are not responsible for delivery failures caused by incorrect address information.

12. Damaged or lost parcels

Email photographs and your order number to mediicosmetics@gmail.com within 48 hours of delivery.

In the rare event of a lost parcel (no delivery confirmation after 5 business days), please contact us so we can initiate a trace with SF Express. We will keep you updated and, where the loss is confirmed, arrange a replacement or refund.