Refund and Return Policy

Effective date: 2 August 2026 Merchant of record: Medii Technology HK Address: Office 502, 5/F, Tower 1, South Seas Centre, 75 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong Telephone: +852 2722 6181 Customer service: mediicosmetics@gmail.com

1. Your statutory rights (HK law)

Under the Sale of Goods Ordinance (Cap. 26) and the Trade Descriptions Ordinance (Cap. 362), you are entitled to a remedy if goods:

are not of satisfactory quality;
are not fit for the purpose for which they were sold;
do not match their description as listed on this Store.

If your order falls into any of these categories, please see Section 3 (Damaged, Faulty or Wrong Items) below. These statutory rights are not limited by our voluntary policy set out in Section 2.

Important note on cooling-off periods: There is no statutory cooling-off period for online cosmetic purchases in Hong Kong. The returns window described in Section 2 is offered as a goodwill gesture and is not a legal right.

2. Our goodwill returns window (voluntary policy)

We offer a 14-day goodwill return window for unopened, unused products in their original sealed packaging, counting from the date you receive your order. You can return in whichever way suits you:

By post (mail-in): ship the product back to Office 502, 5/F, Tower 1, South Seas Centre, 75 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong using a trackable courier of your choice. Return postage is paid by you.
In person: bring the product to Office 502, 5/F, Tower 1, South Seas Centre, 75 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong, and our staff will check it on the spot.

2.1 Conditions for goodwill returns

All of the following must be met:

The return request is submitted within 14 days of the delivery date
The product is unopened and unused, with the original seal intact
The product is in its original packaging (box, outer wrapping, accessories if any)
Proof of purchase (order confirmation email or order number) is provided

2.2 What is not covered by the goodwill policy

The following are not eligible for return under this voluntary window:

Products that have been opened, used, or had their seals broken (for hygiene reasons, standard for cosmetics and skincare)
Products purchased as part of a bundle or kit, unless the entire bundle is returned together
Products purchased at a sale or discounted price
Gift cards or digital products

2.3 How to initiate a goodwill return

Email mediicosmetics@gmail.com with subject Return Request and your order number. Include the product and whether you prefer mail-in or in-person return.
We will reply within 1-2 business days to confirm eligibility and give you the return instructions (or an appointment time, for in-person returns)
Mail-in: send the unopened, sealed product in its original packaging by trackable courier to: OxygenCeuticals HK / Medii Technology HK, Office 502, 5/F, Tower 1, South Seas Centre, 75 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong. Return postage is at your cost, and we recommend keeping the tracking receipt until your refund is confirmed
In person: bring the unopened, sealed product, in its original packaging, together with your proof of purchase, to the same address at the confirmed appointment time
Once we receive the product and our staff verify it is unopened and in resalable condition, we will process a refund to your original payment method within 5-7 business days

3. Damaged, faulty or wrong items

If you receive a product that is:

Damaged or defective on arrival
Materially different from the product description on this Store
The wrong item

Email photographs and your order number to mediicosmetics@gmail.com within 48 hours of delivery.

Your order number
A description of the issue
Clear photographs showing the problem

We will arrange a free replacement, or a full refund to your original payment method if you prefer. Where the item needs to come back to us, we arrange collection at our expense; you do not pay postage and you do not need to come in person. Processing time: 3-5 business days after we receive the returned item or confirm the issue from your photos.

4. Refund method

Approved refunds are returned to the original payment method used at checkout:

Credit or debit card (Visa, Mastercard, American Express, UnionPay): 5-10 business days, subject to your card issuer's processing time
Apple Pay / Google Pay / Shop Pay: follows the timeline of the underlying card, typically 5-10 business days
PayPal: approximately 3-5 business days

We do not issue cash refunds or refunds to a different payment method than the one used at purchase.

5. Exchanges

We do not offer direct product exchanges at this time. If you wish to exchange a product, please initiate a return under the applicable section above and place a new order separately.

6. Orders placed via third-party retailers

This policy applies only to orders placed directly on oxygenceuticals.hk. If you purchased OxygenCeuticals products through a third-party retailer or clinic, please contact that retailer for their returns policy. We cannot process returns or refunds for third-party purchases.